AI Support Widget
A chat widget that installs with a single script tag and answers player questions instantly - deposits, withdrawals, bonuses, account issues - multilingual by design.
The Next Layer of Player Support
White-label AI support that answers players instantly, around the clock, inside your iGaming operation.
Product
One platform for player support
Operations Console
A full agent console behind the AI: live handoff and escalation, ticketing, conversation history, and usage telemetry. Your team sees everything the AI does.
Knowledge Base
Your policies, promotions, and game rules become versioned knowledge. Import, edit, and export at any time - the AI answers only from what you approve.
How it works
Live in days, not months
01
Install
One script tag on your site. Self-hosted on your infrastructure or hosted by us.
02
Teach
Load your policies and promotions into the knowledge base. The AI answers only from approved content.
03
Operate
The AI resolves routine questions. Your team handles escalations in the console.
Pricing
Volume-band licensing
Pay for what you actually handle. All plans are white-label, BYOK (your own OpenAI account), with annual licensing.
Starter
$500/mo
Up to 2,000 conversations/mo
Self-hosted license, email support
Growth
from $2,000/mo
Up to 10,000 conversations/mo
Priority support, onboarding assistance
Enterprise
from $8,000/mo
Up to 40,000 conversations/mo
Dedicated support, custom BO integration
Managed operations available on any plan. Setup and integration quoted separately. Contact us for exact banding.
Markets
Philippines-first. Built for regulated iGaming.
BlackBay AI is built for PAGCOR-licensed operators - policy-compliant responses, responsible-gaming aware, and designed for the realities of the Philippine market. We are pursuing PAGCOR SSP accreditation as part of our roadmap, and expanding across regulated Southeast Asian markets.
Contact
See it running
The fastest way to evaluate BlackBay is the live demo - a fictional operator called AuroraPlay running the full product.
BlackBay AI · black-bay.ai
White-label· Volume-band licensing· BO integration ready· 24/7 multilingual